Last updated: 15 August 2026
Your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data when you use PrismAlgo and our website.
PrismAlgo is operated by Algorithmic Trading Solutions ("we", "our", "us"). Our website is prismalgo.com. For any privacy-related questions, contact us at [email protected].
We collect the following categories of information:
Information you provide directly: your name, email address, billing address, phone number (optional), and account password when you register or make a purchase. We also collect your MetaTrader 5 account numbers when you activate your license.
Payment information: credit/debit card payments are processed by Stripe. Cryptocurrency payments are processed by our crypto payment provider. We do not store your full card number, CVV, or cryptocurrency wallet keys on our servers. We receive only transaction confirmations, amounts, and order references.
Information collected automatically: when you visit our website, we may collect your IP address, browser type and version, operating system, referring URL, pages visited, time spent on pages, and device information. This data is collected via cookies and similar technologies.
License and usage data: when you use the PrismAlgo EA, our cloud and connector systems may receive your MT5 account number, broker server name, connection and authorization status, balance or equity information, P&L, and limited position or execution data needed to deliver, monitor, support and display the service. We do not receive your broker password or withdrawal credentials.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Process purchases & manage account and license access | Name, email, billing address, payment data | Contract performance |
| License validation & activation | Email, MT5 account numbers, license key | Contract performance |
| Customer support | Name, email, account details | Contract performance |
| Send transactional emails (order confirmations, license details, important updates) | Name, email | Contract performance |
| Send marketing emails (product updates, promotions) | Name, email | Consent (opt-in) |
| Website analytics & improvement | IP address, browser data, usage patterns | Legitimate interest |
| Fraud prevention & security | IP address, transaction data | Legitimate interest |
Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us provide and improve our services.
Essential cookies are required for the website to function, including WooCommerce session and cart cookies, WordPress login cookies, and security cookies. These cannot be disabled.
Analytics cookies help us understand how visitors use our website. We may use Google Analytics or similar services, which collect anonymised usage data. You can opt out of analytics cookies through your browser settings.
Marketing cookies may be used to track the effectiveness of our advertising and affiliate partnerships. These are only placed with your consent where required by law.
Most web browsers allow you to control cookies through their settings. Note that disabling essential cookies may affect the functionality of our website and checkout process.
We share your data with the following categories of third-party service providers, solely for the purposes described:
Payment processors: Stripe (card payments) and our cryptocurrency payment provider process your payment data under their own privacy policies. We recommend reviewing Stripe's Privacy Policy.
Email service provider: We use SMTP2GO to send transactional and marketing emails. Your name and email address are shared with this provider for delivery purposes only.
Website hosting: Our website is hosted on infrastructure that may process server logs containing IP addresses and request data.
Analytics: We may use analytics services that collect anonymised browsing data to help us improve our website.
We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.
We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including: account and license data for as long as your account or license relationship remains active and for a reasonable period afterward where needed for support, security, fraud prevention, dispute handling or legal obligations; transaction records for 7 years to comply with accounting and tax obligations; marketing consent records for as long as you remain subscribed; and website analytics data in anonymised form indefinitely.
You may request deletion of your account and personal data at any time by contacting [email protected]. Note that we may need to retain certain records for legal and tax compliance.
We implement appropriate technical and organisational measures to protect your personal data, including: AES-256 encryption for license data; HTTPS/TLS encryption for all website communications; secure cloud infrastructure with access controls; and regular security reviews of our systems.
While we take reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee the absolute security of your data.
Depending on your jurisdiction, you may have the following rights regarding your personal data:
Right of access: request a copy of the personal data we hold about you. Right to rectification: request correction of inaccurate or incomplete data. Right to erasure: request deletion of your personal data, subject to legal retention requirements. Right to restrict processing: request that we limit how we use your data. Right to data portability: receive your data in a structured, machine-readable format. Right to object: object to processing based on legitimate interests or for direct marketing. Right to withdraw consent: withdraw consent for marketing communications at any time.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
PrismAlgo is operated from Saint Lucia. If you are accessing our services from the European Economic Area (EEA), United Kingdom, or other jurisdictions with data protection laws, please note that your data may be transferred to and processed in countries outside your jurisdiction. We take appropriate safeguards to ensure your data is protected in accordance with this policy.
PrismAlgo is not intended for use by anyone under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a person under 18, we will take steps to delete that information promptly.
If you opt in to receive marketing emails, you can unsubscribe at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected]. Please note that even if you unsubscribe from marketing, we may still send you transactional emails related to your account and license (e.g. purchase confirmations, legacy license expiry notices, critical service updates).
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.
