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Send us your account, license, installation or pre-purchase question. The original secure contact form remains directly below.
For account, technical and general enquiries.
Include useful detail so we can resolve it faster.
Installation, settings, license and troubleshooting help.
Browse support articles →Tell us what you are trying to do, what you expected and what happened. Never include your broker password or payment credentials.
Check your email for the setup guide sent after registration. Make sure you're using MetaTrader 5 (not MT4) and that your broker supports hedging accounts.
Log into your PrismAlgo account dashboard to manage your authorized MT5 account number. Starter permits one successful replacement per rolling 24 hours; Complete and Lifetime VIP allow flexible changes within their account-slot limits.
Current paid plans are one-time lifetime purchases and do not require cancellation. Legacy subscription customers can manage billing from their account dashboard or contact support.
Ensure AutoTrading is enabled in MT5 (green play button in toolbar), the EA shows a smiley face on your chart, and your internet connection is stable.
A short, clear description is usually enough. These extra details are helpful when they apply.
Tell us your MetaTrader version, operating system and the exact message shown in the Experts or Journal tab.
Use the email address on your PrismAlgo account and include only the final four characters of the license key.
Tell us the symbol, timeframe, selected mode and whether Gold, Bitcoin or Prop Mode is enabled.
Include the order number if you have one. Never send card details, exchange passwords or wallet seed phrases.
Place PrismAlgo on your chart. Come back in six months. See what a properly engineered trading system actually looks like.